Policies

SHIPPING: We use USPS on all orders. However, if the order is too heavy, we will use UPS. All orders are shipped to the address you provide at check out. All orders are normally shipped within 3 business days, but usually ship same day or next day from when order was placed (we always ship as fast as possible). Shipping days are Monday through Friday. Please double check the accuracy of the shipping address. Willow Run Crafts is not responsible if the buyer enters a bad or wrong address. Order will arrive at your door (domestic orders) 2-5 business days from the date of shipping. PLEASE NOTE: Items are shipped without additional insurance. If you need to purchase insurance, please call or email us.

US PACKAGES: Orders will ship with a tracking number. The tracking number will be emailed to you when we have done the shipping label. Please check your email for the tracking number. If you have not received your package after 1-2 weeks, you will need to contact USPS to put in a lost package claim. We only ship First Class or Priority. If you would like to further insure your package, please let us know before checkout and we will work with you accordingly to accomplish this. We consider the package lost after 30 days. The seller is not responsible for lost packages.

INTERNATIONAL ORDERS: The website is not set up for International orders, however you can email customer service, and I can set up an invoice for you. You will be responsible for any customs/duties charge. It can take up to 45 days for your package to arrive. If your package is under 4 lbs (2000 grams) your package will be shipped without a tracking number.(some countries now have tracking) If you require a tracking number or insurance, then your package will be upgraded to priority and you will be invoiced for the extra charge. The customs number generated from the post office will be emailed to you for tracking purposes to certain countries. Willow Run Crafts will not be responsible for any lost packages that are mailed without insurance. Contact us for details. Willow Run Crafts will also send you an email to let you know that your package shipped. Once we have shipped your order, we will send the customs number, which you can use to call your customs office with. All customs duty fees and taxes are the sole responsibility of the buyer. Please note that Willow Run Crafts cannot declare that a purchase is a gift on a customs form. Nor will the contents of any packages or shipments be undervalued for customs. These are federal offenses. Please do not ask.

REFUNDS AND EXCHANGES At Willow Run Crafts, we strive for our customers to be 100% satisfied. Please let us know right away if you are having an issue with your purchase. We must be contacted within 7 days of delivery for any returns, refunds, or exchanges. You may either call or email us. For damaged items, if the box is insured, you will get a refund or replacement if any items are broken. All refunds are given in the same form as the original payment.
If you are returning an item, there will be a 10% restocking fee. All returns must be made within 14 days of delivery date to be eligible for a refund. The buyer will be responsible for return shipping costs. Original shipping charges will not be refunded.
All items must be returned in the condition in which they were received. Any items that are returned damaged may not receive a refund. Refunds will process after the returned package is received. If you receive an item that is defective, or not the product you ordered, please contact us as soon as possible, as different return or exchange instructions may apply.
Returns are to be shipped to: Willow Run Crafts PO Box 553 Sagle, Idaho 83860

SALES AND COUPON CODES In order for an order to be eligible for a discount, the coupon code MUST be entered at the time of checkout. We apologize, but no exceptions will be made for this. If you have any questions regarding this, please contact us before the order is placed and we will gladly provide answers or help out.

INFORMATION ABOUT PRODUCTS In the description of each item, we try to give as much information on the crafting products as we can. Please note, these are all crafting products. They are not fine jewelry products. That is why prices are so low. Our suppliers make very large batches in high volumes. When we receive the goods, we are very careful to inspect them. But please understand, sometimes one batch color may be a slight shade off from another. Or a size may be a slight fragment different than each and every other one. Nothing significant, but every single item may not be exactly identical to the next. It is for this reason all costs manage to remain so low. But again, we inspect all of our products as if we were the buyer purchasing from us. When we do have defective products, you will only find those heavily discounted and very well marked as to what the defect is. We do not hide anything.
As for product sizes, this info can be found in the description section. If you need more information than you see offered, please contact us and we are happy to help. Or, if you are unsure and only want to sample a few items, please contact us so we can set up a custom purchase. To help new consumers, it may be best to know that while a circle pendant tray may be called 25mm (or 1 inch), and the glass as well, the glass will actually be slightly smaller. It has to be. Otherwise, it would not fit in to the pendant tray. But to make it easier on consumers, knowing what can go in what, it is labeled 25mm as well.

ADDITIONAL POLICES AND FAQ We appreciate reviews on our jewelry and craft supply items. It helps other consumers like you get a better understanding of our products.
If you would like a custom order, whether for large orders, or just a small sampler order before any large commitments, please contact us. We are happy to accommodate. Anytime we can make sharing our jewelry crafting passion easier for others, we will! We love our customers, as well as our craft products and supplies!
Thank you for stopping by!